Common Questions About Account Terms
Identity verification prevents fraud and meets anti-money-laundering law in Indonesia. Once verified, you do not repeat this step. Your identity protects both your account and our platform from abuse. Verification takes minutes and happens once during account setup.
Yes. Go to Account Settings > Payment Methods and add a new DANA, OVO, GoPay or QRIS account. Future deposits use the new method. Withdrawals still go to the original account you used for your first deposit unless you request a change through support.
We retain your transaction records for the period required by Indonesian financial law. You can view your complete history at any time in Account Settings > Transaction Log. After the retention period, transaction logs are archived and deleted unless law requires us to hold them.
Contact our support team with your account ID and specify which data you want deleted. We remove non-essential information on request where law permits. Account records and transaction history tied to withdrawals or deposits must be kept for the statutory retention period.
No. We do not sell your personal information to advertisers, marketing firms or other external parties. Your account details, payment history and play behaviour stay within pesona77. We only share data with law enforcement if required by a court order.
Contact support immediately via live chat or email. We will lock your account and help you regain control. Change your password and enable two-factor authentication if it is available. We do not ask for passwords in messages; always log in directly through the website to verify.
Yes. All transactions are encrypted end-to-end between your device and the payment provider. We see only the transaction reference and amount, not your card or wallet credentials. Your payment information stays secure at every step of the process.
